Remote Software Account Support Specialist

HRS Talent Solutions; Des Moines (IA); Remote; USD 35,000 - 50,000; Full time

Job summary

HRS Talent Solutions is seeking a Software Account Support Associate for a full-time remote position. You will review user issues, guide customers through standard procedures, and route complex problems to specialists while maintaining clear documentation.

Ideal candidates have a background in office administration or customer service and thrive on precise, written communication. Training on the product, help center, and escalation procedures is provided.

Qualifications

• Background in office administration or customer service is useful, though not essential.
• Be curious and write clearly; good writing matters more than technical skills.
• Willingness to learn the product, help center, and escalation processes.

Responsibilities

• Read assigned online account questions.
• Verify permitted account and feature details.
• Explain current settings and help paths.
• Document a reproducible error for specialists.
• Route payment or plan questions to the owner.
• Track an unresolved case and next action.
• Protect account credentials and private records.

Skills

Customer service

Office administration

Written communication

Escalation handling

Job description

HRS Talent Solutions is seeking a Software Account Support Associate for a full-time remote position. You will review user issues, guide customers through standard procedures, and route complex problems to specialists while maintaining clear documentation.

Ideal candidates have a background in office administration or customer service and thrive on precise, written communication. Training on the product, help center, and escalation procedures is provided.