Remote Account Support Specialist

L0105 Lithia Home Office; United States; Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

PTO 80 hours

Disability Insurance

Life Insurance

401(k)

Employee Stock Purchase Plan

Learning Center

Vehicle Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking an Account Service Representative for its Shared Services Call Center. This remote role supports customers with account inquiries, policy information, cancellations, and documentation while ensuring records are accurate.

The position operates in PST hours, handling high-volume calls, documenting interactions, and collaborating with the team to meet business goals. Remote experience and MS Office proficiency are valued.

Qualifications

• Experience in customer service or call center environments.
• Strong data-entry and computer navigation skills across multiple systems.
• Excellent communication, organization and listening abilities.

Responsibilities

• Answer inbound customer calls in a fast-paced call center.
• Assist customers with account inquiries, policy questions, and service requests.
• Explain policy terms, coverage details, and cancellation processes clearly.
• Process documentation and maintain accurate account records.
• Make outbound follow-up calls to resolve questions and requests.

Skills

Customer service

Data entry

Remote work

Microsoft Office

Education

High School diploma or equivalent

Tools

Excel

Word

Job description

Lithia & Driveway is seeking an Account Service Representative for its Shared Services Call Center. This remote role supports customers with account inquiries, policy information, cancellations, and documentation while ensuring records are accurate.

The position operates in PST hours, handling high-volume calls, documenting interactions, and collaborating with the team to meet business goals. Remote experience and MS Office proficiency are valued.