Remote Customer Email Specialist

HRS Talent Solutions; Baltimore (MD); Remote; USD 3,444,000 - 4,546,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Email Response Assistant to work remotely. You will manage an assigned customer inbox, read daily inquiries, consult available guidance, and write replies that address what you can. When escalation is needed, you will record the question and hand off with clear context.

The role emphasizes accuracy, tone, and keeping customers informed about what is known, what remains open, and next steps. Prior office experience is helpful but not required.

Qualifications

• Clear writing and careful reading are essential for accurate email responses.
• Ability to organize multiple open questions without mixing customer details.
• Experience with office administration or customer service is welcome but not required.

Responsibilities

• Read daily customer inquiries and reference approved guidance.
• Prepare replies that answer what is known and indicate what remains open.
• Record questions and hand off when escalation is needed.
• Mark inquiry status, attach relevant emails to the record, and note handoffs for colleagues.

Skills

Clear writing

Careful reading

Inbox management

Job description

HRS Talent Solutions is seeking a Customer Email Response Assistant to work remotely. You will manage an assigned customer inbox, read daily inquiries, consult available guidance, and write replies that address what you can. When escalation is needed, you will record the question and hand off with clear context.

The role emphasizes accuracy, tone, and keeping customers informed about what is known, what remains open, and next steps. Prior office experience is helpful but not required.