Remote Customer Tech Support Associate

Applied Systems; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Holiday and vacation time

Health & Wellness days

Birthday bonus

Job summary

Applied Systems is seeking an Associate Customer Support Technician to join the Customer Support Team. You will assist our customers with questions about software, hardware, or any other products purchased from our company, delivering friendly, informed, and efficient service via telephone, Internet chat, and email.

This remote role within the United States requires strong communication skills, at least 1 year of customer service experience, and familiarity with Microsoft applications;

Qualifications

• 1+ years of customer service experience.
• Strong written and verbal communication skills; strong telephone skills.
• Experience working with technology and Microsoft applications.

Responsibilities

• Respond to customer phone, email, and chat inquiries about issues or questions related to our software applications.
• Triage and troubleshoot problems with customers to understand and document the nature of such problems.
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner.
• Communicate and elevate issues you are unable to resolve to the proper level/area of customer support when necessary.

Skills

Customer service

Microsoft applications

Tools

Salesforce

Freshdesk

Jira

Job description

Applied Systems is seeking an Associate Customer Support Technician to join the Customer Support Team. You will assist our customers with questions about software, hardware, or any other products purchased from our company, delivering friendly, informed, and efficient service via telephone, Internet chat, and email.

This remote role within the United States requires strong communication skills, at least 1 year of customer service experience, and familiarity with Microsoft applications;