Remote Software Support Specialist - Flexible & Fast-Paced

Jobvite, Inc.; United States; Hybrid; USD 50,000 - 56,000; Full time

Job summary

Jobvite, Inc. in the United States is seeking a Support Services Representative to handle a high volume of customer inquiries by phone and email. The role focuses on resolving login, billing, and technical issues while maintaining accurate CRM records and complying with regulations.

The position offers flexible and remote work opportunities with a minimum of 3 in-office days per week, enabling a hybrid work model while ensuring strong customer satisfaction and policy adherence.

Qualifications

• High School Diploma and minimum one year of customer-facing experience.
• Clear verbal and written communication.
• Strong organization and prioritization.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Process high volume of customer inquiries via phone and email.
• Resolve login, billing, technical issues, and service questions.
• Document customer contacts in CRM.
• Identify causes of problems and apply solutions.
• Review documents for regulatory compliance.
• Handle sensitive information securely per policy.
• Maintain professional customer interactions.
• Troubleshoot technical problems with minimal supervision.
• Navigate multiple web-based systems.
• Provide accurate information to meet customer needs.
• Stay updated on product knowledge and company policies.
• Provide timely feedback to supervisor.
• Other duties as assigned.

Skills

Communication skills

Organizational skills

Multitasking

Problem solving

Initiative

Tech understanding

Education

High School Diploma

Job description

Jobvite, Inc. in the United States is seeking a Support Services Representative to handle a high volume of customer inquiries by phone and email. The role focuses on resolving login, billing, and technical issues while maintaining accurate CRM records and complying with regulations.

The position offers flexible and remote work opportunities with a minimum of 3 in-office days per week, enabling a hybrid work model while ensuring strong customer satisfaction and policy adherence.