Remote SOC Service Delivery Lead

Jobgether; United States; Remote; USD 90,000 - 122,000; Full time

Benefits offered by this job

Bonus eligibility

Fully remote in the United States

Job summary

Jobgether seeks a SOC Service Delivery Manager to lead customer experience and operational performance for a portfolio of Managed Security Services accounts in the United States. The role focuses on aligning cybersecurity operations with business priorities and ensuring value realization for customers.

You will oversee service governance, adoption, incident communications, escalations, and continuous improvements, coordinating SOC analysts, engineers, and partners to deliver timely incident

Qualifications

• Bachelor’s degree in cybersecurity, information technology, business, or related field.
• 5+ years in managed services, customer success, or service delivery management.
• Experience in SOC/MSSP or cybersecurity-focused service orgs preferred.
• Ability to align service delivery with business priorities and outcomes.
• Strong incident response, governance, and executive communications skills.

Responsibilities

• Own the customer delivery experience and lead service reviews and executive discussions.
• Monitor SLA performance and drive improvements across accounts.
• Coordinate cross-functional teams for incident resolution and customer communications.
• Manage onboarding transitions and steady-state managed services operations.
• Translate security findings into clear, business-focused updates for executives.

Skills

Executive communication

Stakeholder management

Cross-functional leadership

Incident management

Governance discussions

Education

Bachelor's degree

Tools

SIEM

EDR/XDR

MDR

Microsoft Defender

Splunk

Cisco XDR

Microsoft Sentinel

Job description

Jobgether seeks a SOC Service Delivery Manager to lead customer experience and operational performance for a portfolio of Managed Security Services accounts in the United States. The role focuses on aligning cybersecurity operations with business priorities and ensuring value realization for customers.

You will oversee service governance, adoption, incident communications, escalations, and continuous improvements, coordinating SOC analysts, engineers, and partners to deliver timely incident