Remote SOC Service Delivery Lead
Remote
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Benefits offered by this job
Job summary
Remote is seeking a SOC Service Delivery Manager to lead customer experience and operational performance for Managed Security Services accounts in a fully remote US role. You will be the trusted advisor to executives, align security objectives with business outcomes, and drive adoption, governance, and continuous improvement across cross-functional teams.
You will coordinate incident communications, escalation handling, and post-incident reviews, ensuring value realization and strong renewals
Qualifications
- Bachelor's degree or equivalent in cybersecurity, IT, business, or related field.
- ITIL Foundation certification and security certifications valued.
- Experience in managed services, MSSP, or SOC delivery.
- Ability to lead governance discussions and align delivery with business priorities.
- Experience coordinating cross-functional teams and incidents.
Responsibilities
- Own the operational relationship for MSS 고객 accounts and lead executive discussions.
- Monitor customer health, adoption, satisfaction, and renewal readiness; drive improvements.
- Coordinate SOC analysts, engineers, and vendors for incident response and updates.
- Translate security findings into clear executive-level updates and recommendations.
- Oversee onboarding, governance, and steady-state service delivery.
Skills
Education
Tools
Job description
Remote is seeking a SOC Service Delivery Manager to lead customer experience and operational performance for Managed Security Services accounts in a fully remote US role. You will be the trusted advisor to executives, align security objectives with business outcomes, and drive adoption, governance, and continuous improvement across cross-functional teams.
You will coordinate incident communications, escalation handling, and post-incident reviews, ensuring value realization and strong renewals
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