Remote SOC Service Delivery Manager - Customer Success

Logicalis Group; United States; Remote; USD 90,000 - 122,000; Full time

Job summary

Logicalis is seeking a SOC Service Delivery Manager who champions customer success for Managed Security Services. You will manage service performance, governance, adoption, and value realization while translating security operations into business outcomes for executives and stakeholders.

You will coordinate with SOC analysts, security engineers, and account teams to ensure service quality, effective incident communications, and long-term customer partnerships in a remote-capable environment.

Qualifications

• Bachelor’s degree in cybersecurity, information technology, business or related field.
• 5+ years of experience in managed services, customer success or security service delivery.
• Experience coordinating cross-functional technical teams and critical incidents.
• Experience presenting to executive, business and technical audiences.
• Knowledge of SOC processes, incident response and service delivery models.

Responsibilities

• Serve as the primary customer success leader for assigned Managed Security Services customers.
• Lead service reviews, executive briefings and governance discussions to align with contracts and outcomes.
• Coordinate incident communications, escalations and post-incident reviews with stakeholders.
• Oversee onboarding, adoption, and continuous improvement for customers.
• Translate security metrics into business implications for executives and customers.

Skills

Customer success

Executive communication

Incident management

Governance

Cross-functional leadership

Security operations

SIEM

EDR/XDR

Cloud security

Microsoft Defender

Education

Bachelor’s degree in cybersecurity/IT/business

Tools

Microsoft Sentinel

Splunk

Cisco XDR

Microsoft Defender

EDR/XDR tools

Job description

Logicalis is seeking a SOC Service Delivery Manager who champions customer success for Managed Security Services. You will manage service performance, governance, adoption, and value realization while translating security operations into business outcomes for executives and stakeholders.

You will coordinate with SOC analysts, security engineers, and account teams to ensure service quality, effective incident communications, and long-term customer partnerships in a remote-capable environment.