SOC Service Delivery Manager (Fully Remote)

Jobgether; United States; Remote; USD 90,000 - 122,000; Full time

Job summary

Jobgether is hiring for a senior cybersecurity/managed services-focused role based in the United States. You will serve as the primary operational relationship owner for assigned customers, building executive relationships and guiding delivery.

You will monitor customer health, engagement, and service adoption, develop renewal strategies, and lead service reviews and security performance meetings. This fully remote position offers exposure to diverse customers and cybersecurity digital

Qualifications

• Bachelor's degree in cybersecurity, IT, or related field.
• 5+ years in managed services or customer-facing roles.
• ITIL Foundation certification and relevant security certifications valued.

Responsibilities

• Serve as primary operational relationship owner for assigned customers, building strong executive relationships.
• Monitor customer health, engagement, service adoption, and renewal readiness, developing mitigation plans.
• Own customer delivery experience, leading service reviews, business reviews, and security performance meetings.

Skills

Customer relationship management

Executive stakeholder management

Service delivery management

Customer health monitoring

Education

Bachelor's degree in cybersecurity/IT

Job description

• Serve as primary operational relationship owner for assigned customers, building strong executive relationships.
• Monitor customer health, engagement, service adoption, and renewal readiness, developing mitigation plans.
• Own customer delivery experience, leading service reviews, business reviews, and security performance meetings.

Requirements:

• Bachelor's degree in cybersecurity, IT, or related field, plus 5+ years in managed services or customer-facing roles.
• Experience in Managed Security Services, SOC, or MSSP strongly preferred.
• ITIL Foundation certification and relevant security certifications valued.
• Annual salary range: $90,321–$122,000 USD with bonus eligibility.
• Fully remote position within the United States.
• Opportunity to work with diverse customers and support cybersecurity and digital transformation priorities.

Jobgether

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use automated processes to review applications and share top-fitting candidates with employers, ensuring a fast and objective hiring process.