SOC Service Delivery Leader (Customer Success & Security)

Logicalis, Inc.; United States; Remote; USD 90,000 - 122,000; Full time

Job summary

The SOC Service Delivery Manager serves as the primary customer success leader for assigned Managed Security Services customers and is accountable for service performance, security governance, customer health, adoption, incident communications, and value realization.

The role translates cybersecurity operations into meaningful business outcomes by building executive relationships, proactively managing customer health, and helping customers realize value from their partnership with Logicalis.

Qualifications

• Education/Experience/Technical Requirements/Certifications equivalent combination accepted.
• 5+ years in managed services, customer success, service delivery, or related roles.
• Experience with Security Operations, MSSP, or cybersecurity-focused services.

Responsibilities

• Owns delivery experience for Managed Security Services and leads reviews.
• Communicates SLA performance, risks, and opportunities to executives.
• Leads incident communications and escalation management with cross-functional teams.
• Manages onboarding, adoption, and continuous improvement with stakeholders.
• Collaborates with sales, professional services, and partners on account strategy.

Skills

Customer success

Relationship management

Executive communication

Incident management

Cross-functional leadership

Education

Bachelor's degree in cybersecurity, information technology, business, or related field

Tools

SIEM

EDR/XDR

Splunk

Microsoft Sentinel

MDR

Job description

The SOC Service Delivery Manager serves as the primary customer success leader for assigned Managed Security Services customers and is accountable for service performance, security governance, customer health, adoption, incident communications, and value realization.

The role translates cybersecurity operations into meaningful business outcomes by building executive relationships, proactively managing customer health, and helping customers realize value from their partnership with Logicalis.