Remote SMB Growth & Strategic Account Manager

OpenKrill; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Toptal is hiring an Account Manager to own a portfolio of SMB clients, act as their trusted advisor, and expand relationships across Toptal’s talent, HireGlobal, and AI-driven services. You will drive growth while delivering exceptional client experiences in a fully remote US role.

This is a high-energy, consultative growth role requiring proactive problem solving, strategic account planning, and cross-functional collaboration with Talent Operations and Delivery teams.

Responsibilities

• Own the portfolio: be the primary contact for a portfolio of SMB accounts.
• Discovery and Diagnosis: run insight-driven conversations to understand objectives and challenges.
• Account Planning: build proactive plans aligning client goals with Toptal offerings.
• Portfolio Selling: expand accounts across Toptal services including HireGlobal and AI offerings.
• Qualify, Manage, and Win Expansion: handle expansion from identification to close with internal experts.
• Uncover Value Early: monitor signals and use campaigns to educate clients on services.
• Own the Client Experience: manage relationship and keep engagements on track.
• First Line of Defense: respond to issues and escalate when needed.
• Growth and Development: review calls and share feedback with the team.

Job description

Toptal is hiring an Account Manager to own a portfolio of SMB clients, act as their trusted advisor, and expand relationships across Toptal’s talent, HireGlobal, and AI-driven services. You will drive growth while delivering exceptional client experiences in a fully remote US role.

This is a high-energy, consultative growth role requiring proactive problem solving, strategic account planning, and cross-functional collaboration with Talent Operations and Delivery teams.