Remote SMB Growth & Account Leader

Toptal

United States

Remote

USD 70,000 - 110,000

Full time

6 days ago

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Job summary

Toptal is seeking an Account Manager to grow and retain SMB clients within the US market. You will own a book of high-value accounts, become a trusted advisor, and expand relationships across Toptal’s offerings including talent, HireGlobal, and platform-powered services.

This is a high-energy, consultative growth role focused on identifying business needs, building proactive account plans, and partnering with Talent Operations and Delivery to ensure exceptional client experiences and revenue

Responsibilities

Own the portfolio: dedicated advisor and primary contact for SMB accounts.
Discovery and diagnosis: run insight-driven conversations to understand objectives, assess health, and uncover challenges.
Account planning: build proactive plans aligning client goals with Toptal offerings, with next steps and timings.
Portfolio selling: expand accounts across Talent, HireGlobal, and platform services.
Qualify, manage, and win expansion: ownership from identification to close with cross-functional support.
Uncover value early: monitor signals and use outreach campaigns to educate clients on offerings.
Own the client experience: maintain relationships from kickoff onward and keep engagements healthy.
First Line of Defense: safeguard client success and address issues promptly.