Remote SMB Customer Success Engineer (Construction Tech)

DroneDeploy, Inc.; Austin (TX); Remote; USD 68,000 - 93,000; Full time

Benefits offered by this job

Equity Compensation

Bonus Incentive

Job summary

Procore Technologies is seeking a Customer Success Engineer I to drive value creation and platform adoption for our SMB customer portfolio. You will collaborate with Sales, Services, and Product to ensure customers maximize ROI and achieve measurable outcomes.

You will report to the Manager, Customer Success and work remotely within the US, in CST/PST/MST time zones, with up to 10% travel for on-site consultations and events.

Qualifications

• 1+ years of direct experience in the construction sector.
• Understanding of bidding, RFIs, and scheduling workflows.
• Experience in customer-facing technical roles.
• Excellent written and verbal communication.

Responsibilities

• Deliver actionable recommendations to maximize ROI and drive adoption.
• Architect value-focused solutions addressing customer challenges.
• Keep leadership informed on roadmaps and new features.
• Guide customers through complex technical needs and escalations.
• Lead product demonstrations and coordinate cross-functional resources.
• Maintain deep expertise across platform capabilities.
• Mentor teammates and refine processes for better engagement.
• Travel up to 10% domestically for on-site consultations.

Skills

Construction industry experience

Consultative problem-solving

Technical advisory

Cross-functional collaboration

Strong communication

Education

Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or related field

Job description

Procore Technologies is seeking a Customer Success Engineer I to drive value creation and platform adoption for our SMB customer portfolio. You will collaborate with Sales, Services, and Product to ensure customers maximize ROI and achieve measurable outcomes.

You will report to the Manager, Customer Success and work remotely within the US, in CST/PST/MST time zones, with up to 10% travel for on-site consultations and events.