Remote Customer Success Engineer | Construction Tech

DroneDeploy, Inc.; Austin (TX); Remote; USD 68,000 - 93,000; Full time

Job summary

Procore Technologies is seeking a Customer Success Engineer I to drive long-term value creation and technology adoption across our General Contractor, Specialty Contractor, and Owners portfolios. You will work with customers, Sales, Professional Services, and Product teams to maximize ROI and achieve measurable performance gains, leveraging consultative problem-solving and construction industry knowledge.

This position is based remotely within the US and may require domestic/international travel

Qualifications

• 1+ years of direct experience within the construction sector.
• Fluency in French (verbal and written) subject to verification.
• Proven track record in customer-facing technical roles.
• Bachelor’s degree or higher in a relevant field.

Responsibilities

• Leverage analytics and industry best practices to deliver actionable recommendations that maximize platform ROI.
• Architect and present value-focused solutions to accelerate software adoption.
• Keep leadership informed on roadmaps and new feature releases to capitalize on technology.
• Serve as a dedicated technical advisor through complex needs and escalations.
• Lead tailored product demonstrations and align cross-functional resources.

Skills

Customer-facing

Technical pre-sales

Cross-functional collaboration

Consultative problem solving

Construction industry knowledge

Strong presentation skills

Analytical thinking

Travel readiness

French language

Education

Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent

Job description

Procore Technologies is seeking a Customer Success Engineer I to drive long-term value creation and technology adoption across our General Contractor, Specialty Contractor, and Owners portfolios. You will work with customers, Sales, Professional Services, and Product teams to maximize ROI and achieve measurable performance gains, leveraging consultative problem-solving and construction industry knowledge.

This position is based remotely within the US and may require domestic/international travel