Remote SMB Account Specialist — SaaS Onboarding & Renewal

Esusu; EE. UU.; A distancia; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first work environment

Generous PTO and leave policy

Health coverage offered

13th month pay and statutory benefits

Equipment provided

Descripción de la vacante

Esusu is hiring an Account Specialist to oversee the customer lifecycle for Standard SMB accounts, from onboarding to renewal, ensuring a smooth transition and revenue growth. You will coordinate internal tickets, deliver training, and manage ongoing customer relationships to maximize value.

The role emphasizes onboarding, engagement, renewal, and data-driven reporting to demonstrate program impact. This remote position supports global customers and aligns with EST core availability.

Formación

• Experience managing customer lifecycle in SaaS or subscription businesses.
• Strong project management and organizational skills for multiple timelines and accounts.

Responsabilidades

• Lead onboarding calls for SMB customers and gather documentation; coordinate implementation tickets; ensure successful launch.
• Serve as primary contact throughout the lifecycle; address questions; ensure positive customer experience.
• Host customer training sessions to drive product adoption and success.
• Support renewal and expansion opportunities to grow revenue.
• Deliver regular impact reports and dashboards highlighting program performance and ROI.
• Coordinate ongoing customer requests and account activities post-onboarding.
• Monitor adoption, satisfaction, and retention risks; develop improvement strategies.
• Continuously improve lifecycle processes to boost efficiency and experience.

Conocimientos

Customer lifecycle management

Project management

Organizational skills

CRM systems

Onboarding software

Herramientas

Salesforce

CRM systems

Data analysis tools

Descripción del empleo

Esusu is hiring an Account Specialist to oversee the customer lifecycle for Standard SMB accounts, from onboarding to renewal, ensuring a smooth transition and revenue growth. You will coordinate internal tickets, deliver training, and manage ongoing customer relationships to maximize value.

The role emphasizes onboarding, engagement, renewal, and data-driven reporting to demonstrate program impact. This remote position supports global customers and aligns with EST core availability.