Remote SMB Account Associate I – Retention & Growth

WM; Sacramento (CA); Remote; USD 28,000 - 29,000; Full time

Benefits offered by this job

Monthly commission

Medical/dental/vision benefits

401(k) matching

Job summary

WM is seeking an Account Associate I for a remote position. You will manage a Small/Medium business book, retain customers, and grow revenue through effective outreach and contract updates. The role emphasizes negotiation and use of CRM tools to support sales processes.

The position operates remotely with a residency requirement within 50 miles of Baltimore, MD or Pittsburgh, PA metro areas, ensuring regional coverage and teamwork with a shared queue.

Qualifications

• High school diploma or GED required.
• 1 year B2B account management or inside sales with a sales component.

Responsibilities

• Drive retention and acquisition goals through effective communication.
• Manage multiple systems and tools and document customer interactions.
• Utilize pricing tools to negotiate and finalize agreements.
• Contribute to team objectives and growth of the book of business.
• Leverage Salesforce for activity tracking and reporting.

Skills

Communication

Negotiation

CRM

Sales tools

Education

High School Diploma or GED

Tools

Salesforce

Pricing tools

Job description

WM is seeking an Account Associate I for a remote position. You will manage a Small/Medium business book, retain customers, and grow revenue through effective outreach and contract updates. The role emphasizes negotiation and use of CRM tools to support sales processes.

The position operates remotely with a residency requirement within 50 miles of Baltimore, MD or Pittsburgh, PA metro areas, ensuring regional coverage and teamwork with a shared queue.