Remote Account Associate I: Growth & Retention

WM; Raleigh (NC); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Short-term disability

Stock purchase plan

401(k) matching

Paid vacation

Holidays

Personal days

Job summary

WM is seeking an Account Associate I for a remote role that does not require regular office attendance. The candidate must reside within 50 miles of the Baltimore, MD or Pittsburgh, PA metro areas.

The AA I serves as a key contact for WM's Small/Medium business customers, focusing on retention and growth through proactive outreach and contract renewals. The role involves handling inbound requests, negotiating mutually beneficial terms, and leveraging Salesforce and pricing tools within a

Qualifications

• High School Diploma or GED (accredited).
• 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component.

Responsibilities

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

Education

High School Diploma or GED (accredited)

Job description

WM is seeking an Account Associate I for a remote role that does not require regular office attendance. The candidate must reside within 50 miles of the Baltimore, MD or Pittsburgh, PA metro areas.

The AA I serves as a key contact for WM's Small/Medium business customers, focusing on retention and growth through proactive outreach and contract renewals. The role involves handling inbound requests, negotiating mutually beneficial terms, and leveraging Salesforce and pricing tools within a