Remote Account Associate I - SMB Retention & Growth

WM; Columbia (SC); Remote; USD 28,000 - 29,000; Full time

Job summary

WM is seeking an Account Associate I for its Small/Medium business segment. This is a remote role that does not require regular office attendance, but candidates must reside within 50 miles of the Baltimore, MD or Pittsburgh, PA metro areas.

The AA serves as a key point of contact, focusing on retaining and growing the team's book of business through inbound calls and proactive outreach. Success comes from retention strategies and negotiation aligned with WM's growth objectives.

Qualifications

• 1 year B2B account management, inside sales, and/or customer service experience that includes a sales component.
• Strong communication and negotiation skills.
• Remote work ability and residency within 50 miles of Baltimore, MD or Pittsburgh, PA metro area.

Responsibilities

• Retain and grow WM's Small/Medium business book by managing inbound requests and proactive outreach.
• Drive retention and acquisition goals through focused communication and changes management processes.
• Document all customer interactions accurately in CRM and pricing tools; analyze reports as needed.

Skills

Account management

Inside sales

Customer service

Communication skills

Education

High School Diploma or GED (accredited)

Job description

WM is seeking an Account Associate I for its Small/Medium business segment. This is a remote role that does not require regular office attendance, but candidates must reside within 50 miles of the Baltimore, MD or Pittsburgh, PA metro areas.

The AA serves as a key point of contact, focusing on retaining and growing the team's book of business through inbound calls and proactive outreach. Success comes from retention strategies and negotiation aligned with WM's growth objectives.