Remote Account Associate I – Growth & Retention

WM; Saint Paul (MN); Remote; USD 57,308,000 - 60,174,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability

401(k) with company match

Stock Purchase Plan

Paid Vacation

Paid Holidays

Personal Days

Job summary

WM is seeking an Account Associate I for its Small/Medium business customers. This remote role does not require regular office attendance, but you must reside within 50 miles of Baltimore, MD or Pittsburgh, PA metro area.

You will retain and grow the book of business by managing inbound requests and proactive outreach, negotiating to secure updated contracts, and documenting activities in Salesforce and pricing tools.

Qualifications

• High School Diploma or GED (accredited).
• 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component.

Responsibilities

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

Skills

Account management experience (1 year)

Education

High School Diploma or GED (accredited)

Job description

WM is seeking an Account Associate I for its Small/Medium business customers. This remote role does not require regular office attendance, but you must reside within 50 miles of Baltimore, MD or Pittsburgh, PA metro area.

You will retain and grow the book of business by managing inbound requests and proactive outreach, negotiating to secure updated contracts, and documenting activities in Salesforce and pricing tools.