Remote Sleep Coach - CPAP Therapy & Patient Support

Accendra Health; Montpelier (VT); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Plan

Paid time off

Job summary

Accendra Health is seeking a Sleep Coach to support patients with CPAP therapy remotely in the United States. You’ll provide personalized guidance, education, and ongoing encouragement during the first year of treatment, helping patients adopt habits that improve adherence and outcomes.

Using patient usage data and sleep-therapy knowledge, you’ll coach on equipment, insurance requirements, cleaning, resupply, and app-based tools, while maintaining HIPAA compliance and clear documentation.

Qualifications

• HS diploma or equivalent.
• OSA patient experience preferred.
• Experience with various insurance plans (HMO, PPO, Medicare) preferred.

Responsibilities

• Proactively reach out to and respond to patients during their first full year of CPAP therapy.
• Conduct inbound and outbound calls to coach, educate, and encourage patients as they adjust to CPAP therapy.
• Help patients identify barriers to using their therapy consistently and provide practical tools and strategies to overcome them.
• Review patient usage information through manufacturer software and use that information to guide meaningful, data-driven conversations.
• Use knowledge of obstructive sleep apnea (OSA) to help patients understand their therapy and the potential benefits of consistent use.
• Provide basic troubleshooting support for PAP and mask equipment and help patients understand how to use their equipment properly.
• Encourage patients to take an active role in their therapy, including downloading and using manufacturer mobile applications.
• Educate patients about insurance requirements, equipment cleaning, and future resupply needs.
• Verify patient demographics, physician information, and communication preferences during patient contacts.
• Accurately document patient interactions, questions, concerns, and next steps in the patient account.
• Share ideas and identify opportunities to improve the patient experience and support business growth in a positive and constructive manner.
• Maintain compliance with HIPAA and company privacy requirements.
• Perform other duties as required.

Skills

Patient-Focused

Action-Oriented

Collaborative

Effective Communicator

Energetic and Passionate

Relationship Builder

Education

High school diploma

OSA patient experience preferred

Insurance plans experience preferred

Tools

Microsoft Office

Manufacturer software

Job description

Accendra Health is seeking a Sleep Coach to support patients with CPAP therapy remotely in the United States. You’ll provide personalized guidance, education, and ongoing encouragement during the first year of treatment, helping patients adopt habits that improve adherence and outcomes.

Using patient usage data and sleep-therapy knowledge, you’ll coach on equipment, insurance requirements, cleaning, resupply, and app-based tools, while maintaining HIPAA compliance and clear documentation.