Remote Sleep Coach - CPAP Reorder Specialist

Wellsky; Charlotte (NC); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical with Rx, dental, and vision

Mental Health support through EAPP

Paid time off, plus 8 paid holidays

100% vested 401(K) retirement plans

Job summary

WellSky is seeking a Remote Call Center Representative (Sleep Coach) to conduct outbound calls with patients, promote CPAP equipment, and support retention from home. The role requires high organization, strong phone communication, and a customer-focused mindset.

The position is full-time and remote, with equipment shipped to the home. Candidates must reside in specified states and be eligible to work in the United States.

Qualifications

• GED or High School Diploma.

Responsibilities

• Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction.
• Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.
• Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.
• Verify and update patient records, including insurance details, to ensure accurate and up-to-date information.
• Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.
• Efficiently navigate the platform to process orders according to client‑specific procedures.
• Perform other job duties as assigned.

Education

GED or High School Diploma

Job description

WellSky is seeking a Remote Call Center Representative (Sleep Coach) to conduct outbound calls with patients, promote CPAP equipment, and support retention from home. The role requires high organization, strong phone communication, and a customer-focused mindset.

The position is full-time and remote, with equipment shipped to the home. Candidates must reside in specified states and be eligible to work in the United States.