Remote Shopify Operations Leader

Getwingapp; United States; On-site; USD 47,000 - 78,000; Full time

Benefits offered by this job

100% Work-From-Home

Performance Incentives

Paid Training

Upskilling Opportunities

Career Growth

Holiday & Overtime Pay

Job summary

Wing seeks a Shopify Operations Manager to lead remote e-commerce operations. You will oversee the Shopify store, manage inventory across SKUs, forecast restock timing, and improve SOPs with Notion as the central system.

You will supervise a customer service team, track KPIs, and coordinate with factories and logistics to keep orders moving. This fully remote role offers UK hours and a salary up to $7K/month plus incentives.

Qualifications

• Proven experience managing a Shopify store.
• Experience with inventory tracking, multiple SKUs, and forecasting.
• Ability to build SOPs and improve workflows independently.
• Experience managing customer service, reporting, and a team.
• Strong written and spoken communication with customers, factories, and staff.

Responsibilities

• Oversee the existing CS team, monitor response times, handle escalations, refunds, and exchanges.
• Monitor stock levels, forecast restock timing, liaise with factories, and manage logistics.
• Update inventory for SKUs and variants, check order status, and provide tracking info.
• Manage Notion workspace, develop SOPs, track launches and campaigns, keep projects on schedule.
• Report weekly KPIs to ensure efficiency and quality standards.

Skills

Shopify management

Inventory forecasting

Team leadership

SOP development

Customer service systems

Tools

Shopify

Notion

Job description

Wing seeks a Shopify Operations Manager to lead remote e-commerce operations. You will oversee the Shopify store, manage inventory across SKUs, forecast restock timing, and improve SOPs with Notion as the central system.

You will supervise a customer service team, track KPIs, and coordinate with factories and logistics to keep orders moving. This fully remote role offers UK hours and a salary up to $7K/month plus incentives.