E-commerce Operations Manager (Remote) | LATAM

HireHawk; United States; Remote; MXN 349,538 - 427,214; Full time

Benefits offered by this job

$200k+ perk marketplace

Access to approved earnings before payday

Job summary

HireHawk is looking for an E-commerce Operations Manager to oversee daily operations of a Shopify store. This role includes managing the order-to-delivery process, coordinating with teams, and optimizing workflows. The ideal candidate should have extensive Shopify experience, strong organizational skills, and the ability to manage remote teams. Benefits include access to a perks marketplace and early earnings access, with a compensation range of $1,800 - $2,200 per month.

Qualifications

• Hands-on Shopify operations experience is a must.
• Experience in B2B e-commerce environments with bulk/custom orders.
• Proven ability to manage fulfillment coordination and logistics.

Responsibilities

• Manage daily Shopify store operations end-to-end.
• Oversee the full order lifecycle from intake to delivery.
• Coordinate with suppliers and fulfillment partners.

Skills

Shopify operations experience

B2B e-commerce environments

Fulfillment coordination

Customer operations management

Project management skills

Experience with e-commerce brands

Generalist operations management

Remote team management

Problem-solving skills

Familiarity with CRM tools

Tools

Klaviyo

Close CRM

Job description

• Employment Type: Full-Time Contractor
• Workplace: Remote
• Compensation: USD $1,800 - $2,200/month
• Schedule: Monday to Friday 8:00 am - 5:00 pm EST

At HireHawk, we connect top global talent with high performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote‑ready talent that makes an impact from day one.

Position Overview

We're seeking an experienced E-commerce Operations Manager to oversee and run day-to-day operations end-to-end. This is a high-ownership, operator role, ideal for someone who has worked closely with founders or leadership teams and can independently manage and scale store operations. You will be responsible for the full order-to-delivery pipeline, customer operations, and team coordination.

Responsibilities

• Manage daily Shopify store operations end-to-end
• Oversee the full order lifecycle: order intake → production → fulfillment → delivery
• Coordinate with suppliers, production teams, and fulfillment partners
• Manage customer operations, including issue resolution and communication
• Lead and manage a small remote/offshore team
• Implement and optimize operational processes and workflows
• Ensure order accuracy, delivery timelines, and customer satisfaction
• Support project management initiatives across operations and fulfillment
• Collaborate with leadership to scale operations and improve efficiency

Qualifications

• Hands‑on Shopify operations experience (a must)
• Experience in B2B e‑commerce environments (bulk/custom orders)
• Proven ability to manage fulfillment coordination and logistics
• Experience managing customer operations and post‑purchase workflows
• Strong organizational and project management skills
• Experience working in a $3M+ revenue e‑commerce brand
• Ability to operate as a generalist across operations
• Experience managing remote or offshore teams
• Strong problem‑solving and process improvement mindsetPrint‑on‑demand or custom product experience
• Familiarity with tools such as: Klaviyo, Close CRM or similar e‑commerce/CRM platforms
• Experience scaling operations in growing brands

Ideal Candidate

• Operator mindset (execution‑focused, not just strategy)
• High ownership and accountability
• Detail‑oriented and process‑driven
• Strong problem‑solving and process improvement skills
• Excellent communication skills
• Resourceful and solutions‑oriented
• Comfortable managing multiple moving parts in a fast‑paced environment

Benefits

• Access to a $200k+ perk marketplace with instant discounts on 150+ services
• Access up to 50% of approved earnings before payday (no credit checks or fees)