Shopify Operations Lead - Remote, SOPs & Inventory

Remote Worker LTD.; United States; Remote; USD 47,000 - 78,000; Full time

Benefits offered by this job

Performance incentives

Job security and stability

Paid training

Inclusive culture

Upskilling opportunities

100% Work-From-Home

Exceptional teamwork

Career growth

Fun work environment

Holiday & overtime pay

Job summary

Remote Worker LTD. seeks a Shopify Operations Manager to lead a remote team, oversee inventory, and optimize ecommerce workflows. You will manage customer service systems and build SOPs while coordinating with factories and logistics partners. Strong communication and independent work style are essential for success.

The role is 100% remote with a 40-hour week aligned to UK time (9 AM–6 PM). Salary up to $7K per month, with performance incentives and growth opportunities.

Qualifications

• Proven experience managing a Shopify store.
• Experience handling inventory tracking, multiple SKUs, and forecasting.
• Ability to operate independently and build SOPs, improve workflows, and work without supervision.
• Experience managing customer service systems, reporting, and overseeing a team.
• High reading, writing, and clear spoken communication to liaise with customers, factories, and internal staff.

Responsibilities

• Team Oversight & Customer Service: Manage the existing CS team, track response/resolution times, and handle escalations, refunds, and exchanges.
• Inventory & Logistics: Monitor stock levels, track sell-through rates, and forecast restock timing. Liaise with factories, oversee production timelines, and manage logistics for stock arrivals.
• E-commerce & Shopify Management: Update inventory for SKUs and product variants weekly, check order statuses, and update customers with tracking info (Parcelwill).
• Operations & Systems: Manage the Notion workspace, build and improve SOPs, track launches and campaigns, and keep projects organized and on schedule.
• Reporting: Manage weekly KPIs and reporting to ensure the team is running efficiently and maintaining quality standards.

Skills

Shopify store management

Inventory tracking

Forecasting

SOP development

Team leadership

Customer service oversight

Clear communication

Tools

Shopify

Notion

Job description

Remote Worker LTD. seeks a Shopify Operations Manager to lead a remote team, oversee inventory, and optimize ecommerce workflows. You will manage customer service systems and build SOPs while coordinating with factories and logistics partners. Strong communication and independent work style are essential for success.

The role is 100% remote with a 40-hour week aligned to UK time (9 AM–6 PM). Salary up to $7K per month, with performance incentives and growth opportunities.