Remote Shopify Operations Manager — Inventory & SOPs

Wing Assistant; United States; Remote; USD 47,000 - 78,000; Full time

Benefits offered by this job

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday & Overtime Pay

Job summary

Wing Assistant is seeking a Shopify Operations Manager to lead a remote team responsible for Shopify store operations, inventory forecasting, and customer communications. The role emphasizes building SOPs, improving workflows, and coordinating with factories and logistics to ensure timely stock and order fulfillment.

The position offers full-time remote work, requires strong written and verbal communication, and involves managing weekly KPIs, training, and reporting from a home office.

Qualifications

• Proven experience managing a Shopify store.
• Solid experience handling inventory tracking, multiple SKUs, and forecasting.
• Must be able to operate independently as an Operations Manager and build SOPs.

Responsibilities

• Manage the existing CS team, track response and resolution times, and handle escalations, refunds, and exchanges.
• Monitor stock levels, forecast restock timing, liaise with factories, oversee production timelines, and manage logistics for stock arrivals.
• Update inventory for SKUs and variants weekly, check order statuses, and update customers with tracking info.
• Manage the Notion workspace, build and improve SOPs, track launches and campaigns, and keep projects organized.

Skills

Shopify store management

Inventory forecasting

Independent worker

Team leadership

Communication with customers/factories

Tools

Shopify

Notion

Job description

Wing Assistant is seeking a Shopify Operations Manager to lead a remote team responsible for Shopify store operations, inventory forecasting, and customer communications. The role emphasizes building SOPs, improving workflows, and coordinating with factories and logistics to ensure timely stock and order fulfillment.

The position offers full-time remote work, requires strong written and verbal communication, and involves managing weekly KPIs, training, and reporting from a home office.