Shopify Operations Manager (US-based) Full-time | 20823

Wing Assistant; United States; Remote; USD 47,000 - 78,000; Full time

Benefits offered by this job

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday & Overtime Pay

Job summary

Wing Assistant is seeking a Shopify Operations Manager to lead a remote team responsible for Shopify store operations, inventory forecasting, and customer communications. The role emphasizes building SOPs, improving workflows, and coordinating with factories and logistics to ensure timely stock and order fulfillment.

The position offers full-time remote work, requires strong written and verbal communication, and involves managing weekly KPIs, training, and reporting from a home office.

Qualifications

• Proven experience managing a Shopify store.
• Solid experience handling inventory tracking, multiple SKUs, and forecasting.
• Must be able to operate independently as an Operations Manager and build SOPs.

Responsibilities

• Manage the existing CS team, track response and resolution times, and handle escalations, refunds, and exchanges.
• Monitor stock levels, forecast restock timing, liaise with factories, oversee production timelines, and manage logistics for stock arrivals.
• Update inventory for SKUs and variants weekly, check order statuses, and update customers with tracking info.
• Manage the Notion workspace, build and improve SOPs, track launches and campaigns, and keep projects organized.

Skills

Shopify store management

Inventory forecasting

Independent worker

Team leadership

Communication with customers/factories

Tools

Shopify

Notion

Job description

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Shopify Operations Manager

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we're looking for a Shopify Operations Manager to start immediately!

Duties and Responsibilities include but are not limited to:

• Team Oversight & Customer Service: Manage the existing CS team, track response/resolution times, and handle escalations, refunds, and exchanges. Identify missing SOPs and improve FAQs and automated responses.
• Inventory & Logistics: Monitor stock levels, track sell-through rates, and forecast restock timing. Liaise with factories, oversee production timelines, and manage logistics for stock arrivals.
• E-commerce & Shopify Management: Update inventory for SKUs and product variants weekly, check order statuses, and update customers with tracking info (they use Parcelwill).
• Operations & Systems: Manage the Notion workspace, build and improve SOPs, track launches and campaigns, and keep projects organized and on schedule.
• Reporting: Manage weekly KPIs and reporting to ensure the team is running efficiently and maintaining quality standards.

Required Tools

• Shopify
• Notion

Qualifications

• Proven experience managing a Shopify store.
• Solid experience handling inventory tracking, multiple SKUs, and forecasting.
• Must be able to operate independently as an Operations Manager. Someone who can build SOPs, improve workflows, and work without supervision.
• Experience managing customer service systems, reporting, and overseeing a team.
• High reading, writing, and clear spoken communication to liaise directly with customers, factories, and internal staff.

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: 9AM to 6PM UK Time | 40 hours per week, Full-time

Location: 100% Remote

Salary Package: Up to $7K/month

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
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