Remote Settlement Operations Lead

topdoglaw; Louisiana (MO); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

HSA

Life insurance

Disability coverage

Paid time off

Parental leave

Job summary

TopDog Law is a nationwide, fully remote personal injury firm focused on owning the client experience from intake to litigation. We seek a Settlement Supervisor to oversee the settlement team, ensuring timely, accurate, and compliant processing of case settlements.

You will work with attorneys, finance, and operations to maximize client satisfaction and firm profitability while coaching staff and maintaining QA standards.

Qualifications

• 3–5+ years of experience in legal settlements, personal injury, or litigation support.
• Prior supervisory or team lead experience preferred.
• Strong knowledge of lien resolution, settlement statements, and case funding.
• Excellent organizational, leadership, and communication skills.
• High attention to detail with ability to meet deadlines in a fast-paced environment.
• Proficiency in case management and financial systems.
• Strong written and verbal communication.
• Ability to think critically, prioritize, and execute quickly.

Responsibilities

• Supervise daily settlement operations and manage team workloads.
• Ensure settlement packets, disbursements, liens, and closing statements are accurate and timely.
• Monitor case progression from resolution through final payout.
• Enforce compliance with firm policies, regulatory standards, and ethical requirements.
• Serve as escalation point for complex settlement issues.
• Coach, train, and develop settlement staff through performance management and mentoring.
• Track KPIs and productivity metrics; report trends and improvement opportunities to leadership.
• Partner with attorneys, finance, and leadership to optimize settlement processes.
• Maintain quality assurance standards and conduct regular audits of files.

Skills

Legal settlements

Supervisory experience

Lien resolution

Settlement statements

Case funding

Organizational skills

Leadership

Communication skills

Attention to detail

Case management

Financial systems

Time management

Tools

Case management software

Job description

TopDog Law is a nationwide, fully remote personal injury firm focused on owning the client experience from intake to litigation. We seek a Settlement Supervisor to oversee the settlement team, ensuring timely, accurate, and compliant processing of case settlements.

You will work with attorneys, finance, and operations to maximize client satisfaction and firm profitability while coaching staff and maintaining QA standards.