Remote Pre-Litigation Case Manager Lead

TopDog Law; United States; On-site; USD 79,000 - 113,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

HSA

Life insurance

Disability coverage

Paid time off

Parental leave

Job summary

TopDog Law is a nationally scaling personal injury firm that operates fully remotely and specializes in end-to-end client experience from intake to settlement. We are seeking a Case Manager Lead to supervise the pre-litigation case management pod, ensuring proper investigation, documentation, and progress toward demand and settlement while partnering with the Pre-Litigation Attorney.

You will manage 3–5 case managers, balance workloads, coach the team, and own operational workflows in a

Qualifications

• 6-8 years of experience supporting Personal Injury pre-litigation matters
• Proven experience managing and leading a team of case managers
• Strong organizational skills with exceptional attention to detail
• Ability to manage a high-volume caseload in a fast-paced environment
• Strong written and verbal communication skills
• Experience reviewing medical records and bills
• Ability to prioritize tasks and collaborate with a team
• Bachelor’s degree or Paralegal Certificate (not required)
• Experience managing teams in a legal environment
• Experience in high-volume or fast-growing law firms
• Familiarity with Personal Injury claims processes and insurance procedures
• Experience with case management software (Filevine, Clio, SmartAdvocate)
• Comfort working in evolving systems and processes

Responsibilities

• Supervise 3–5 Pre-Litigation Case Managers within the pod
• Assign and balance workloads across the team
• Provide guidance on case handling procedures and documentation standards
• Ensure case managers understand priorities and case progression expectations
• Provide coaching and day-to-day support to help case managers execute effectively
• Serve as the primary operational liaison between the case manager team and the Pre-Litigation Attorney
• Handle escalations from clients and providers, resolving issues before they reach the attorney or Ops Manager
• Escalate friction points between case managers and the attorney to the Pre-Lit Case Manager Ops Manager
• Own MRI rates, advanced treatment rates, and ensure diagnostics are properly tracked and attended
• Monitor and drive case velocity — ensuring cases move efficiently through each pre-litigation phase
• Ensure settlements meet expected value targets relative to policy limits
• Identify roadblocks to case progression and proactively clear them
• Flag systemic medical management issues to the Pre-Lit Case Manager Ops Manager
• Monitor progress of medical record collection and documentation gathering
• Ensure case files contain required documentation and supporting evidence
• Confirm liability and damages documentation is organized and complete
• Review case files for completeness prior to escalation to the attorney
• Maintain strong case file organization and documentation discipline
• Actively use dashboards and reporting tools to evaluate team KPIs and identify underperformance
• Identify process changes and efficiency improvements through direct case experience and data analysis
• Surface operational gaps and improvement ideas to the Pre-Lit Case Manager Ops Manager
• Be comfortable building or pulling reports independently — data literacy is a core expectation

Skills

Team leadership

Operations management

Data analytics

Written and verbal communication

Personal Injury case management

High-volume caseload handling

Education

Bachelor's degree

Paralegal Certificate

Tools

Filevine

Clio

SmartAdvocate

Job description

TopDog Law is a nationally scaling personal injury firm that operates fully remotely and specializes in end-to-end client experience from intake to settlement. We are seeking a Case Manager Lead to supervise the pre-litigation case management pod, ensuring proper investigation, documentation, and progress toward demand and settlement while partnering with the Pre-Litigation Attorney.

You will manage 3–5 case managers, balance workloads, coach the team, and own operational workflows in a