Remote Services Engagement Lead – Life Sciences SaaS

Veeva; Madison (WI); On-site; USD 85,000 - 170,000; Full time

Benefits offered by this job

Medical/dental/vision

Flexible PTO

Retirement programs

1% charitable giving

Job summary

Veeva Systems is seeking a Services Engagement Manager to drive strategy, engagement design, and delivery for Veeva’s Professional Services. You will act as a trusted advisor to internal teams and external executive leadership—owning end-to-end engagement design and a high-volume pipeline across functions.

This remote, full-time role requires 3+ years in software implementation and experience in Life Sciences/Healthcare.

Qualifications

• 3+ years of experience delivering software implementation and enhancement projects (Program Manager, Project Manager, Functional/Business Analyst, Practice Manager, etc.)
• 1+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects a plus
• Background in Life Sciences, Health Care, or Tech preferred; Experience working with Clinical Operations, Pharmacovigilance, or Regulatory Information Management (RIM) software applications a plus
• A problem-solving and customer services-oriented mentality to drive the positioning and sales of professional services; Consulting, Tech Sales, and Program/Project Management experience
• Remote role based in North America, with ability to work across time zones and travel when required (~10-15%)

Responsibilities

• Selling Value of Veeva Services: Educate customers on methodology and the value of Veeva’s Professional Services - why should they want to work with us? Set appropriate expectations of what we can/should/won’t do
• Engagement Design: Define and prescribe the best Professional Services model for a given customer, based on an in-depth understanding of their needs and business objectives, through Proposals, Statements of Work, and RFx responses
• Cross-Team Collaboration: Partner with cross-functional stakeholders across sales, strategy, services, business consulting, solutions consulting, and others to ensure optimal engagement approach and positioning
• Operational Excellence: Take strong ownership of a high-volume pipeline through consistent execution, a sense of urgency/speed, flawless data management, and appropriate stakeholder communication (from internal Associates to external C-Suite)
• Leadership Through Influence: Provide thought partnership to the broader business and drive meaningful results without a direct reporting structure; embrace creative conflict with diplomacy and humility

Skills

Software implementation

Project management

Life sciences

Remote work North America

Job description

Veeva Systems is seeking a Services Engagement Manager to drive strategy, engagement design, and delivery for Veeva’s Professional Services. You will act as a trusted advisor to internal teams and external executive leadership—owning end-to-end engagement design and a high-volume pipeline across functions.

This remote, full-time role requires 3+ years in software implementation and experience in Life Sciences/Healthcare.