Remote Services Delivery Lead - Life Sciences

Veeva; Boston (MA); Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva is looking for a leader to guide implementation teams that support our customers in the life sciences sector. This role requires 5+ years in software services, 2+ years in management, and expertise in operational excellence. The successful candidate will manage escalations, cultivate customer relationships, and mentor their team members.

The position is remote with some required travel and offers a competitive salary range of $90,000 to $150,000.

Qualifications

• 5+ years of software services experience at a software vendor or consulting firm.
• 2+ years in people management.
• Experience in leading customer-facing software consultants.

Responsibilities

• Lead an implementation team that services customers.
• Responsible for hiring, performance management, and mentorship.
• Manage escalations and support sales in the pre-sales process.

Skills

Software services experience

Team leadership

Customer relationship management

Operational excellence

Resource management

Job description

Veeva is looking for a leader to guide implementation teams that support our customers in the life sciences sector. This role requires 5+ years in software services, 2+ years in management, and expertise in operational excellence. The successful candidate will manage escalations, cultivate customer relationships, and mentor their team members.

The position is remote with some required travel and offers a competitive salary range of $90,000 to $150,000.