Remote Services Admin Supervisor

US - LLC Recruiting; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Life insurance & Disability Plan

401K Matching Plan

Cell phone reimbursement

Paid parental leave

Job summary

Convergint is seeking a full-time Service Administrator Supervisor to lead the administrative operations for Remote Services, reporting to the Service Manager. You will own processes, data quality, and cadence across purchase orders, work orders, bookings, invoicing, and contract renewals.

You will develop the admin team, establish escalation protocols, and drive continuous improvements in onboarding, dispatch coordination, and service management system administration, ensuring accurate billing

Qualifications

• Minimum of 5 years of experience in operations, contract administration, financial operations, service operations, or program/project management, with direct accountability for billing, purchase order management, or commercial operations.
• Minimum of 2 years in a supervisory or lead capacity, with demonstrated experience developing direct reports.
• Diploma or bachelor’s degree in Business Administration, Finance, Operations Management, or a related field preferred.
• Experience administering or configuring an operational platform beyond the user level.
• Experience managing contracts, renewals, rate reviews, or account financial health in a service or managed services environment preferred.
• Preferred Experience (but not required): Experience in Remote Services.

Responsibilities

• Oversee PO lifecycle management and invoicing across multiple accounts.
• Manage change order administration end-to-end and ensure bookings reflect approved scope.
• Monitor contract expiry, renewals, and rate reviews, flagging opportunities and risks to leadership.
• Ensure billing records are current and accurate; own data quality and reporting.
• Serve as escalation point for billing disputes and PO/invoicing questions, coordinating resolution.
• Administer service management platform configuration, including automations and routing rules.
• Oversee timesheet/time-entry system administration and onboarding workflow tools.
• Maintain booking, work order, and charge-code administration in the system of record.
• Develop admin team through coaching, structured reviews, and succession planning.
• Own onboarding process execution, milestones, risk tracking, and recovery plans.
• Improve administrative processes and documentation; maintain procedure library.
• Coordinate dispatch coverage and escalation management, including cross-time-zone considerations.
• Consolidate Quarterly Business Review data and deliver reports on invoicing performance and account health.
• Interface with Sales, Finance, and account executives to balance capacity and commitments.

Skills

Leadership

People management

Business/financial acumen

Operations management

Billing and invoicing experience

Education

Bachelor’s degree in Business Administration / Finance / Operations Management

Diploma or equivalent

Job description

Convergint is seeking a full-time Service Administrator Supervisor to lead the administrative operations for Remote Services, reporting to the Service Manager. You will own processes, data quality, and cadence across purchase orders, work orders, bookings, invoicing, and contract renewals.

You will develop the admin team, establish escalation protocols, and drive continuous improvements in onboarding, dispatch coordination, and service management system administration, ensuring accurate billing