Remote ServiceNow Training Lead

Cognizant; Austin (TX); Remote; USD 108,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid time off

Parental leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Technical Trainer to develop and deliver engaging learning experiences that strengthen ServiceNow capabilities across the organization and client teams. This remote role supports the Academy for ServiceNow, collaborating with Global Training and subject matter experts to build a strong talent pipeline.

You will design training content, mentor teams, and ensure readiness for certifications and project assignments, with a focus on best practices and market trends.

Qualifications

• 5+ years delivering ServiceNow trainings or enablement programs.
• Strong knowledge of the ServiceNow platform and ability to explain technical concepts.
• Experience facilitating instructor-led and virtual training in corporate/consulting environments.
• CSA certification required.
• CIS certifications in at least two ServiceNow product areas.

Responsibilities

• Deliver instructor-led, virtual, and role-based ServiceNow training for internal teams, partners, and clients.
• Design and continually improve learning content, labs, job aids, exercises, and certification prep resources.
• Partner with Global Training to align regional learning strategies with business priorities.
• Mentor trainers and enablement staff to maintain high-quality experiences.
• Assess learner progress and readiness for ServiceNow certifications and projects.
• Keep content up-to-date with current platform capabilities and market trends.
• Promote knowledge sharing and contribute to training innovation and capability programs.
• Track certification readiness across Services, Sales, and Digital teams.

Skills

ServiceNow platform knowledge

Presentation skills

Facilitation skills

Coaching/mentoring

Training material development

Communication skills

Education

Bachelor's degree in Computer Science or related field

Equivalent experience

Tools

CSA certification

CIS certifications (2+ areas)

Job description

Cognizant is seeking a ServiceNow Technical Trainer to develop and deliver engaging learning experiences that strengthen ServiceNow capabilities across the organization and client teams. This remote role supports the Academy for ServiceNow, collaborating with Global Training and subject matter experts to build a strong talent pipeline.

You will design training content, mentor teams, and ensure readiness for certifications and project assignments, with a focus on best practices and market trends.