Remote ServiceNow Training Architect

Cognizant; Denver (CO); Remote; USD 108,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan

Job summary

Cognizant is seeking a ServiceNow Technical Trainer to design and deliver learning experiences that strengthen ServiceNow capabilities across our organization and client teams. This remote role in the United States offers the chance to work with the Academy for ServiceNow and collaborate with Global Training, SMEs, and leadership to build talent pipelines and enable successful implementations.

You will lead instructor-led and virtual training, develop hands-on labs and job aids, and mentor

Qualifications

• 5+ years delivering ServiceNow implementations, training, or enablement programs.
• Strong working knowledge of the ServiceNow platform and the ability to communicate technical concepts to diverse audiences.
• Experience facilitating instructor-led and virtual training sessions in a corporate, consulting, or technology environment.
• CSA certification.
• CIS certifications in at least two ServiceNow product areas.
• Strong presentation, facilitation, coaching, mentoring, and communication skills.
• Experience developing training materials, learning content, and certification preparation resources.
• Bachelor's degree in Computer Science, Information Systems, Management Information Systems, or a related field, or equivalent experience.

Responsibilities

• Deliver instructor-led, virtual, and role-based ServiceNow training programs for internal teams, partners, and clients.
• Design, develop, and continuously improve learning content, including materials, labs, exercises, and certification prep resources.
• Partner with Global Training to support regional learning strategies and capability goals.
• Mentor and enable trainers, consultants, and team members to drive high-quality learning experiences.
• Assess learner progress, provide coaching and feedback, and support readiness for certifications and projects.
• Collaborate with SMEs and delivery teams to ensure content reflects current platform capabilities and best practices.
• Promote knowledge-sharing initiatives and contribute to training innovation and capability programs.
• Track certification readiness and support ongoing learning initiatives across Services, Sales, and Digital teams.

Skills

ServiceNow expertise

Training delivery

CSA certification

CIS certifications

Presentation skills

Content development

Mentoring

Education

Bachelor's degree in Computer Science, Information Systems, MIS, or related field

Job description

Cognizant is seeking a ServiceNow Technical Trainer to design and deliver learning experiences that strengthen ServiceNow capabilities across our organization and client teams. This remote role in the United States offers the chance to work with the Academy for ServiceNow and collaborate with Global Training, SMEs, and leadership to build talent pipelines and enable successful implementations.

You will lead instructor-led and virtual training, develop hands-on labs and job aids, and mentor