Remote ServiceNow Training Architect

Cognizant; Trenton (NJ); Remote; USD 108,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Technical Trainer to design and deliver immersive learning experiences that strengthen ServiceNow capabilities across the organization and client teams. You will be a valued member of the Academy for ServiceNow team and work collaboratively with Global Training, ServiceNow subject matter experts, delivery teams, and business leaders.

This remote, full-time role supports regional learning strategies, mentors trainers, and ensures content reflects current platform

Qualifications

• 5+ years of experience delivering ServiceNow implementations, training, or enablement programs.
• Strong working knowledge of the ServiceNow platform and the ability to communicate technical concepts to diverse audiences.
• Experience facilitating instructor-led and virtual training sessions in a corporate, consulting, or technology environment.
• ServiceNow Certified System Administrator (CSA) certification.
• Certified Implementation Specialist (CIS) certifications in at least two ServiceNow product areas.
• Strong presentation, facilitation, coaching, mentoring, and communication skills.
• Experience developing training materials, learning content, and certification preparation resources.
• Bachelor's degree in Computer Science, Information Systems, Management Information Systems, or a related field, or equivalent experience.

Responsibilities

• Deliver instructor-led, virtual, and role-based ServiceNow training programs for internal teams, partners, and clients.
• Design, develop, and continuously improve learning content, including training materials, hands-on labs, job aids, exercises, and certification preparation resources.
• Partner with the Global Training team to support regional learning strategies aligned with business priorities and ServiceNow capability goals.
• Mentor and enable trainers, consultants, and team members to drive consistent and high-quality learning experiences.
• Assess learner progress, provide coaching and feedback, and support readiness for ServiceNow certifications and project assignments.
• Collaborate with subject matter experts and delivery teams to ensure training content reflects current platform capabilities, best practices, and market trends.
• Promote knowledge-sharing initiatives and contribute to thought leadership, training innovation, and capability development programs.
• Track certification readiness and support ongoing learning initiatives across Services, Sales, and Digital teams.

Skills

ServiceNow training delivery

Public speaking

Instructional design

Mentoring trainers

Certification readiness

Client-facing training

Collaboration with global teams

Education

ServiceNow CSA

ServiceNow CIS certifications

Bachelor's degree in CS/IS/MIS or related field

Tools

Learning Management System

Job description

Cognizant is seeking a ServiceNow Technical Trainer to design and deliver immersive learning experiences that strengthen ServiceNow capabilities across the organization and client teams. You will be a valued member of the Academy for ServiceNow team and work collaboratively with Global Training, ServiceNow subject matter experts, delivery teams, and business leaders.

This remote, full-time role supports regional learning strategies, mentors trainers, and ensures content reflects current platform