Remote ServiceNow Tech Lead & Architect

Cognizant

Santa Fe (NM)

Remote

USD 108,000 - 122,000

Full time

4 days ago

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Job summary

Cognizant is seeking a ServiceNow Technical Lead for a full-time remote opportunity. The candidate must be located in the United States.

The ServiceNow Team Lead provides hands-on technical leadership, solution architecture guidance, and delivery oversight for the ServiceNow platform, bridging business stakeholders and technical developers while guiding roadmap execution, architecture standards, release cycles, and mentoring developers and system administrators.

Qualifications

6+ years of hands-on ServiceNow design, implementation, and administration.
At least 2+ years leading technical teams or projects.
Strong knowledge of JavaScript, Glide API, Flow Designer, Integration Hub, REST/SOAP APIs.

Responsibilities

Lead day-to-day operations, task planning, code reviews, and QA for a team of developers, sysadmins, and analysts.
Enforce ServiceNow development standards, scoping best practices, and release management workflows.
Mentor team members on script performance, Flow Designer automation, and platform upgrades.
Architect end-to-end solutions using OOTB functionality across ITSM, ITOM, HAM/SAM, CSDM/CMDB, CSM, HRSD.
Design enterprise integration using Integration Hub and REST/SOAP Web Services to connect external ecosystems.
Establish and enforce CMDB class hierarchy rules, data reconciliation, and Discovery schedules.
Translate complex business requirements into technical user stories, diagrams, and roadmaps.
Collaborate with Process Owners and IT Operations to prioritize backlog and manage sprints.
Serve as the primary escalation point for production incidents and bug remediation.