Remote ServiceNow Training Architect

Cognizant; Nashville (TN); Remote; USD 108,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Technical Trainer to develop and deliver engaging learning experiences that strengthen ServiceNow capabilities across our organization and client teams. You will be part of the Academy for ServiceNow and collaborate with Global Training, SMEs, and delivery teams to build a strong talent pipeline and enable successful ServiceNow implementations.

You will design content, hands-on labs, and certification prep resources, mentor trainers, and track readiness for

Qualifications

• 5+ years delivering ServiceNow implementations, training, or enablement programs.
• Strong working knowledge of the ServiceNow platform and the ability to communicate technical concepts to diverse audiences.
• Experience facilitating instructor-led and virtual training sessions in a corporate, consulting, or technology environment.
• CSA certification.
• CIS certifications in at least two ServiceNow product areas.
• Strong presentation, facilitation, coaching, mentoring, and communication skills.
• Experience developing training materials, learning content, and certification preparation resources.
• Bachelor's degree in Computer Science, Information Systems, Management Information Systems, or a related field, or equivalent experience.

Responsibilities

• Deliver instructor-led, virtual, and role-based ServiceNow training programs for internal teams, partners, and clients.
• Design, develop, and continuously improve learning content, including training materials, hands-on labs, job aids, exercises, and certification preparation resources.
• Partner with the Global Training team to support regional learning strategies aligned with business priorities and ServiceNow capability goals.
• Mentor and enable trainers, consultants, and team members to drive consistent and high-quality learning experiences.
• Assess learner progress, provide coaching and feedback, and support readiness for ServiceNow certifications and project assignments.
• Collaborate with subject matter experts and delivery teams to ensure training content reflects current platform capabilities, best practices, and market trends.
• Promote knowledge-sharing initiatives and contribute to thought leadership, training innovation, and capability development programs.
• Track certification readiness and support ongoing learning initiatives across Services, Sales, and Digital teams.

Skills

ServiceNow expertise

Training delivery

Public speaking

Content development

Communication skills

Mentoring

Certification prep

Education

ServiceNow CSA certification

ServiceNow CIS certifications (2 areas)

Job description

Cognizant is seeking a ServiceNow Technical Trainer to develop and deliver engaging learning experiences that strengthen ServiceNow capabilities across our organization and client teams. You will be part of the Academy for ServiceNow and collaborate with Global Training, SMEs, and delivery teams to build a strong talent pipeline and enable successful ServiceNow implementations.

You will design content, hands-on labs, and certification prep resources, mentor trainers, and track readiness for