Remote ServiceNow Trainer & Certification Enablement

Cognizant; Santa Fe (NM); Remote; USD 108,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays

401(k) plan

Disability insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Technical Trainer to develop and deliver engaging learning experiences that strengthen ServiceNow capabilities for internal teams, partners, and clients. You will join the Academy for ServiceNow and collaborate with Global Training, subject matter experts, and delivery teams to enable successful implementations.

The role is remote and open to qualified applicants in the United States.

Qualifications

• 5+ years delivering ServiceNow implementations, training, or enablement programs.
• Strong knowledge of the ServiceNow platform and the ability to communicate technical concepts to diverse audiences.
• Experience facilitating instructor-led and virtual training sessions in a corporate, consulting, or technology environment.
• ServiceNow Certified System Administrator (CSA) certification.
• Certified Implementation Specialist (CIS) certifications in at least two ServiceNow product areas.
• Strong presentation, facilitation, coaching, mentoring, and communication skills.
• Experience developing training materials, learning content, and certification preparation resources.
• Bachelor's degree in Computer Science, Information Systems, Management Information Systems, or a related field, or equivalent experience.

Responsibilities

• Deliver instructor-led, virtual, and role-based ServiceNow training programs for internal teams, partners, and clients.
• Design, develop, and continuously improve learning content, including training materials, hands-on labs, job aids, exercises, and certification preparation resources.
• Partner with the Global Training team to support regional learning strategies aligned with business priorities and ServiceNow capability goals.
• Mentor and enable trainers, consultants, and team members to drive consistent and high-quality learning experiences.
• Assess learner progress, provide coaching and feedback, and support readiness for ServiceNow certifications and project assignments.
• Collaborate with subject matter experts and delivery teams to ensure training content reflects current platform capabilities, best practices, and market trends.
• Promote knowledge-sharing initiatives and contribute to thought leadership, training innovation, and capability development programs.
• Track certification readiness and support ongoing learning initiatives across Services, Sales, and Digital teams.

Skills

ServiceNow knowledge

Instructor-led training

Virtual training

CSA certification

CIS certifications (2 areas)

Communication skills

Training materials

Certification readiness

Learning content development

Mentoring trainers

Education

Bachelor's degree or equivalent

Job description

Cognizant is seeking a ServiceNow Technical Trainer to develop and deliver engaging learning experiences that strengthen ServiceNow capabilities for internal teams, partners, and clients. You will join the Academy for ServiceNow and collaborate with Global Training, subject matter experts, and delivery teams to enable successful implementations.

The role is remote and open to qualified applicants in the United States.