ServiceNow Technical Trainer

Cognizant; Jackson (MS); Remote; USD 108,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays & PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Technical Trainer to develop and deliver engaging learning experiences that strengthen ServiceNow capabilities across our organization and client teams.

You will be a valued member of the Academy for ServiceNow team and work collaboratively with Global Training, ServiceNow subject matter experts, delivery teams, and business leaders to build a strong talent pipeline and enable successful ServiceNow implementations.

Qualifications

• 5+ years delivering ServiceNow implementations, training, or enablement programs.
• Strong knowledge of the ServiceNow platform and ability to explain technical concepts to diverse audiences.
• Experience facilitating instructor-led and virtual training in corporate or consulting environments.
• ServiceNow CSA certification is required.
• CIS certifications in at least two ServiceNow product areas are required.
• Bachelor's degree or equivalent experience in a related field.

Responsibilities

• Deliver instructor-led, virtual, and role-based ServiceNow training programs.
• Design, develop, and improve training content, including labs and certification prep.
• Partner with Global Training to align learning strategies with business priorities.
• Mentor trainers and enable teams to ensure high-quality learning experiences.
• Assess learner progress and support certification readiness.
• Keep content current with platform capabilities and market trends.
• Promote knowledge-sharing and contribute to training innovation.
• Track certification readiness across Services, Sales, and Digital teams.

Skills

ServiceNow platform knowledge

Training delivery

Communication skills

Instructor-led training

Public speaking

Education

Bachelor's degree in Computer Science / Information Systems / MIS or related field

ServiceNow CSA certification

CIS certifications in two ServiceNow product areas

Tools

ServiceNow Platform

Job description

ServiceNow Technical Trainer

Location: Remote

Employment Type: Full-Time

Job ID: 00069718501

About the role

As a ServiceNow Technical Trainer, you will make an impact by developing and delivering engaging learning experiences that strengthen ServiceNow capabilities across our organization and client teams. You will be a valued member of the Academy for ServiceNow team and work collaboratively with Global Training, ServiceNow subject matter experts, delivery teams, and business leaders to build a strong talent pipeline and enable successful ServiceNow implementations.

In this role, you will:

• Deliver instructor-led, virtual, and role-based ServiceNow training programs for internal teams, partners, and clients.
• Design, develop, and continuously improve learning content, including training materials, hands-on labs, job aids, exercises, and certification preparation resources.
• Partner with the Global Training team to support regional learning strategies aligned with business priorities and ServiceNow capability goals.
• Mentor and enable trainers, consultants, and team members to drive consistent and high-quality learning experiences.
• Assess learner progress, provide coaching and feedback, and support readiness for ServiceNow certifications and project assignments.
• Collaborate with subject matter experts and delivery teams to ensure training content reflects current platform capabilities, best practices, and market trends.
• Promote knowledge-sharing initiatives and contribute to thought leadership, training innovation, and capability development programs.
• Track certification readiness and support ongoing learning initiatives across Services, Sales, and Digital teams.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always be clear about role expectations.

What you need to have to be considered

• 5+ years of experience delivering ServiceNow implementations, training, or enablement programs.
• Strong working knowledge of the ServiceNow platform and the ability to communicate technical concepts to diverse audiences.
• Experience facilitating instructor-led and virtual training sessions in a corporate, consulting, or technology environment.
• ServiceNow Certified System Administrator (CSA) certification.
• Certified Implementation Specialist (CIS) certifications in at least two ServiceNow product areas.
• Strong presentation, facilitation, coaching, mentoring, and communication skills.
• Experience developing training materials, learning content, and certification preparation resources.
• Bachelor's degree in Computer Science, Information Systems, Management Information Systems, or a related field, or equivalent experience.

These will help you stand out

• Experience serving as a certified trainer or leading large-scale client-facing training initiatives.
• Experience designing learning programs, curricula, and technical enablement strategies.
• Knowledge of adult learning principles, instructional design, and learning management systems.
• Experience supporting ServiceNow certification readiness and compliance initiatives.
• Ability to create thought leadership content, present at industry events, and contribute to knowledge-sharing programs.
• Experience collaborating with global teams and supporting enterprise learning organizations.

Salary and Other Compensation

Applicants will be accepted till 10/30/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

The annual salary for this position will be in the range of $108,000 - $125,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.