Remote ServiceNow Training Architect

Cognizant; Jackson (MS); Remote; USD 108,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays & PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Technical Trainer to develop and deliver engaging learning experiences that strengthen ServiceNow capabilities across our organization and client teams.

You will be a valued member of the Academy for ServiceNow team and work collaboratively with Global Training, ServiceNow subject matter experts, delivery teams, and business leaders to build a strong talent pipeline and enable successful ServiceNow implementations.

Qualifications

• 5+ years delivering ServiceNow implementations, training, or enablement programs.
• Strong knowledge of the ServiceNow platform and ability to explain technical concepts to diverse audiences.
• Experience facilitating instructor-led and virtual training in corporate or consulting environments.
• ServiceNow CSA certification is required.
• CIS certifications in at least two ServiceNow product areas are required.
• Bachelor's degree or equivalent experience in a related field.

Responsibilities

• Deliver instructor-led, virtual, and role-based ServiceNow training programs.
• Design, develop, and improve training content, including labs and certification prep.
• Partner with Global Training to align learning strategies with business priorities.
• Mentor trainers and enable teams to ensure high-quality learning experiences.
• Assess learner progress and support certification readiness.
• Keep content current with platform capabilities and market trends.
• Promote knowledge-sharing and contribute to training innovation.
• Track certification readiness across Services, Sales, and Digital teams.

Skills

ServiceNow platform knowledge

Training delivery

Communication skills

Instructor-led training

Public speaking

Education

Bachelor's degree in Computer Science / Information Systems / MIS or related field

ServiceNow CSA certification

CIS certifications in two ServiceNow product areas

Tools

ServiceNow Platform

Job description

Cognizant is seeking a ServiceNow Technical Trainer to develop and deliver engaging learning experiences that strengthen ServiceNow capabilities across our organization and client teams.

You will be a valued member of the Academy for ServiceNow team and work collaboratively with Global Training, ServiceNow subject matter experts, delivery teams, and business leaders to build a strong talent pipeline and enable successful ServiceNow implementations.