Remote ServiceNow Training Architect

Cognizant; Richmond (VA); Remote; USD 108,000 - 125,000; Full time

Benefits offered by this job

Health benefits (Medical/Dental/Vision

401(k) plan and contributions

Paid holidays and PTO

Parental leave

Employee stock purchase plan

Job summary

Cognizant is seeking a ServiceNow Technical Trainer to design and deliver engaging learning experiences that strengthen ServiceNow capabilities across our organization and client teams.

You will collaborate with the Academy for ServiceNow, Global Training, and delivery teams to build a strong talent pipeline and enable successful ServiceNow implementations. This remote role supports learners across the United States and aligns with global training strategies.

Qualifications

• 5+ years of experience delivering ServiceNow implementations, training, or enablement programs.
• Strong working knowledge of the ServiceNow platform and the ability to communicate technical concepts to diverse audiences.
• Experience facilitating instructor-led and virtual training sessions in a corporate, consulting, or technology environment.
• ServiceNow Certified System Administrator (CSA) certification.
• Certified Implementation Specialist (CIS) certifications in at least two ServiceNow product areas.
• Strong presentation, facilitation, coaching, mentoring, and communication skills.
• Experience developing training materials, learning content, and certification preparation resources.
• Bachelor's degree in Computer Science, Information Systems, Management Information Systems, or a related field, or equivalent experience.

Responsibilities

• Deliver instructor-led, virtual, and role-based ServiceNow training programs for internal teams, partners, and clients.
• Design, develop, and continuously improve learning content, including training materials, hands-on labs, job aids, exercises, and certification preparation resources.
• Partner with Global Training to support regional learning strategies aligned with business priorities and ServiceNow capability goals.
• Mentor and enable trainers, consultants, and team members to drive high-quality learning experiences.
• Assess learner progress, provide coaching and feedback, and support readiness for ServiceNow certifications and project assignments.
• Collaborate with SMEs and delivery teams to reflect current platform capabilities, best practices, and market trends.
• Promote knowledge-sharing initiatives and contribute to thought leadership and capability development programs.
• Track certification readiness and support ongoing learning initiatives across Services, Sales, and Digital teams.

Skills

Presentation

Facilitation

Coaching

Mentoring

Communication

ServiceNow knowledge

Education

Bachelor's degree in CS/IS/MIS or related field

Tools

ServiceNow platform

Job description

Cognizant is seeking a ServiceNow Technical Trainer to design and deliver engaging learning experiences that strengthen ServiceNow capabilities across our organization and client teams.

You will collaborate with the Academy for ServiceNow, Global Training, and delivery teams to build a strong talent pipeline and enable successful ServiceNow implementations. This remote role supports learners across the United States and aligns with global training strategies.