Remote ServiceNow Tech Lead & Platform Architect

Cognizant Technology Solutions Corporation

Lansing (MI)

À distance

USD 108 000 - 120 000

Plein temps

Il y a 2 jours

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Résumé du poste

Cognizant Technology Solutions Corporation is seeking a ServiceNow Technical Lead for a full-time remote opportunity in the United States. You will provide hands-on technical leadership, architecture guidance, and delivery oversight for the ServiceNow platform, aligning roadmaps with business needs and governance standards.

You will mentor developers and administrators, drive platform upgrades, and design end-to-end ITSM/CMDB integrations.

Qualifications

6+ years of hands-on ServiceNow design, implementation, and admin experience.
2+ years leading technical teams or projects.
Strong architecture guidance, standards, and release management experience.
Experience translating business needs into technical user stories and roadmaps.

Responsabilités

Lead day-to-day operations, task planning, code reviews, and QA for the team.
Enforce development standards, scoping, and release workflows to minimize debt.
Mentor on scripting, Flow Designer, and platform upgrades.
Architect end-to-end solutions across ITSM, CMDB/CSDM, ITOM, CSM, HRSD, and more.
Design integrations using Integration Hub and REST/SOAP, connecting external IT, HR, and security systems.
Establish CMDB class hierarchy rules and data reconciliation processes.
Translate business requirements into architecture diagrams and release roadmaps.
Prioritize backlog with Process Owners, Enterprise Architects, and IT Operations.
Serve as primary escalation point for critical incidents and bugs.