Remote ServiceNow Technical Lead & Architect

Cognizant Technology Solutions Corporation; Denver (CO); Remote; USD 108,000 - 120,000; Full time

Job summary

Cognizant Technology Solutions Corporation is seeking a ServiceNow Technical Lead for a full-time remote opportunity in the United States. The candidate will provide hands-on technical leadership, architecture guidance, and delivery oversight for the ServiceNow platform, bridging business and technical teams to guide roadmap execution.

Responsibilities include mentoring developers, enforcing standards, managing releases, and collaborating with stakeholders to align platform initiatives across

Qualifications

• 6+ years of hands-on ServiceNow design, implementation, and administration experience, with at least 2+ years leading teams or projects.
• Core Skills include JavaScript, Glide API, Flow Designer, Integration Hub, REST/SOAP APIs.
• Platform breadth includes ITSM, CMDB/CSDM, and multiple core modules such as ITOM, ITAM/HAM, CSM, SPM or SecOps.
• Methodologies include Agile/Scrum, ITIL v4, and ATF automation.

Responsibilities

• Lead day-to-day operations, task planning, code reviews, and QA for a team of developers, system administrators, and technical analysts.
• Enforce development standards, scoping practices, and release management to minimize technical debt.
• Mentor team on scripting, Flow Designer automation, and platform upgrades.
• Architect end-to-end solutions across ITSM, ITOM, HAM/SAM, CSDM/CMDB, CSM, HRSD.
• Design integrations using Integration Hub, REST/SOAP Web Services, and Mid Servers.
• Establish CMDB class hierarchy rules, data reconciliation, and Discovery schedules.
• Translate business requirements into technical stories, architecture diagrams, and roadmaps.
• Collaborate with Process Owners, Enterprise Architects, and IT Operations to prioritize backlog.
• Serve as primary escalation point for production incidents and complex issues.

Skills

JavaScript

Glide API

Flow Designer

Integration Hub

Service Portal

App Engine

REST/SOAP APIs

ITSM

CMDB/CSDM

ITOM

ITAM/HAM

CSM

Job description

Cognizant Technology Solutions Corporation is seeking a ServiceNow Technical Lead for a full-time remote opportunity in the United States. The candidate will provide hands-on technical leadership, architecture guidance, and delivery oversight for the ServiceNow platform, bridging business and technical teams to guide roadmap execution.

Responsibilities include mentoring developers, enforcing standards, managing releases, and collaborating with stakeholders to align platform initiatives across