Remote ServiceNow Tech Lead – Architecture & Delivery

Cognizant; Dover (DE); Remote; USD 108.000 - 122.000; Vollzeit

Zusammenfassung

Cognizant is seeking a Service Now Technical Lead for a full-time remote opportunity in the US. The role provides hands-on technical leadership, solution architecture guidance, and delivery oversight for the ServiceNow platform.

This position bridges business stakeholders and developers, guiding roadmap execution, establishing architecture standards (CSDM, CMDB governance, custom applications), managing release cycles, and mentoring developers and system administrators.

Qualifikationen

• 6+ years of hands-on ServiceNow design, implementation, and administration.
• 2+ years leading technical teams or projects.

Aufgaben

• Lead day-to-day operations, task planning, code reviews, and quality assurance for a team of developers, system administrators, and technical analysts.
• Enforce ServiceNow development standards, scoping best practices, and release management workflows to minimize technical debt and customization overhead.
• Mentor team members on script performance, Flow Designer automation, and platform upgrades.
• Architect end-to-end solutions aligned with OOTB functionality across ITSM, ITOM, HAM/SAM, CSDM/CMDB, CSM, HRSD.
• Design enterprise integration using Integration Hub, REST/SOAP Web Services, and Mid Servers to connect external IT, HR, and security ecosystems.
• Establish and enforce CMDB class hierarchy rules, data reconciliation, Discovery schedules, and CSDM lifecycle alignment.
• Translate complex business requirements into technical user stories, architecture diagrams, and release roadmaps.
• Collaborate with Process Owners, Enterprise Architects, and IT Operations to prioritize platform backlog items and manage sprint execution.
• Serve as the primary technical escalation point for production incidents and complex bug remediation.

Kenntnisse

JavaScript

Glide API

Flow Designer

Integration Hub

REST/SOAP APIs

ITSM

CMDB/CSDM

ITOM

Agile/Scrum

ServiceNow Administration

Tools

Mid Servers

Service Portal

App Engine

ATF

Jobbeschreibung

Cognizant is seeking a Service Now Technical Lead for a full-time remote opportunity in the US. The role provides hands-on technical leadership, solution architecture guidance, and delivery oversight for the ServiceNow platform.

This position bridges business stakeholders and developers, guiding roadmap execution, establishing architecture standards (CSDM, CMDB governance, custom applications), managing release cycles, and mentoring developers and system administrators.