Remote ServiceNow Tech Lead — Architecture & Delivery

Cognizant; Salem (OR); Remote; USD 108,000 - 122,000; Full time

Job summary

Cognizant is seeking a ServiceNow Technical Lead for a full-time remote opportunity in the United States. The role provides hands-on technical leadership, solution architecture guidance, and delivery oversight for the ServiceNow platform, bridging business stakeholders and developers to drive roadmap execution.

Responsibilities include leading a team of developers and admins, enforcing development standards, mentoring on scripts and flows, and designing end-to-end solutions across ITSM, ITOM,

Qualifications

• 6+ years of hands-on experience in ServiceNow solution design, implementation, and administration, with at least 2+ years leading technical teams or projects.
• Core Skills: Advanced knowledge of JavaScript, Glide API, Flow Designer, Integration Hub, Service Portal, App Engine, and REST/SOAP APIs.
• Platform Breadth: ITSM, CMDB/CSDM, and at least two additional core modules (e.g., ITOM, ITAM/HAM, CSM, SPM, or SecOps).
• Methodologies: Experience with Agile/Scrum delivery models, ITIL v4 frameworks, and automated test frameworks (ATF).

Responsibilities

• Lead day-to-day operations, task planning, code reviews, and quality assurance for a team of developers, system administrators, and technical analysts.
• Enforce ServiceNow development standards, scoping best practices, and release management workflows to minimize technical debt and customization overhead.
• Mentor team members on script performance (Client Scripts, Business Rules, Script Includes), Flow Designer automation, and platform upgrades.
• Architect end-to-end solutions aligned with ServiceNow Out-of-the-Box (OOTB) functionality across core modules (ITSM, ITOM, HAM/SAM, CSDM/CMDB, CSM, HRSD).
• Design enterprise integration using Integration Hub, REST/SOAP Web Services, and Mid Servers to connect external IT, HR, and security ecosystems.
• Establish and enforce CMDB class hierarchy rules, data reconciliation, Discovery schedules, and CSDM lifecycle alignment.
• Translate complex business requirements into technical user stories, architecture diagrams, and release roadmaps.
• Collaborate with Process Owners, Enterprise Architects, and IT Operations to prioritize platform backlog items and manage sprint execution.
• Serve as the primary technical escalation point for critical production incidents and complex bug remediation.

Skills

JavaScript

Glide API

Flow Designer

Integration Hub

REST/SOAP APIs

ITSM/CMDB/CSDM

Agile/Scrum

Team leadership

Tools

ServiceNow

Job description

Cognizant is seeking a ServiceNow Technical Lead for a full-time remote opportunity in the United States. The role provides hands-on technical leadership, solution architecture guidance, and delivery oversight for the ServiceNow platform, bridging business stakeholders and developers to drive roadmap execution.

Responsibilities include leading a team of developers and admins, enforcing development standards, mentoring on scripts and flows, and designing end-to-end solutions across ITSM, ITOM,