Remote ServiceNow Tech Lead - Architecture & Delivery

Cognizant

Trenton (NJ)

Remote

USD 108,000 - 122,000

Full time

3 days ago

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Job summary

Cognizant is seeking a ServiceNow Technical Lead for a full-time remote opportunity. Candidate needs to be located in the US.

The role provides hands-on technical leadership, solution architecture guidance, and delivery oversight for the ServiceNow platform, bridging business stakeholders and technical developers to guide platform roadmap execution. Requirements include 6+ years in ServiceNow design/implementation, 2+ years leading teams, and proficiency in JavaScript, Flow Designer, Integration

Qualifications

6+ years of hands-on experience in ServiceNow solution design, implementation, and administration, with at least 2+ years leading technical teams or projects.
Core Skills: Advanced knowledge of JavaScript, Glide API, Flow Designer, Integration Hub, Service Portal, App Engine, and REST/SOAP APIs.
Platform Breadth: ITSM, CMDB/CSDM, and at least two additional core modules (ITOM, ITAM/HAM, CSM, SPM, or SecOps).
Methodologies: Experience with Agile/Scrum delivery models, ITIL v4 frameworks, and automated test frameworks (ATF).

Responsibilities

Lead day-to-day operations, task planning, code reviews, and quality assurance for a team of developers, system administrators, and technical analysts.
Enforce ServiceNow development standards, scoping best practices, and release management workflows to minimize technical debt and customization overhead.
Mentor team members on script performance (Client Scripts, Business Rules, Script Includes), Flow Designer automation, and platform upgrades.
Architect end-to-end solutions aligned with ServiceNow Out-of-the-Box (OOTB) functionality across core modules (ITSM, ITOM, HAM/SAM, CSDM/CMDB, CSM, HRSD).
Design enterprise integration using Integration Hub, REST/SOAP Web Services, and Mid Servers to connect external IT, HR, and security ecosystems.
Establish and enforce CMDB class hierarchy rules, data reconciliation, Discovery schedules, and CSDM lifecycle alignment.
Translate complex business requirements into technical user stories, architecture diagrams, and release roadmaps.
Collaborate with Process Owners, Enterprise Architects, and IT Operations to prioritize platform backlog items and manage sprint execution.
Serve as the primary technical escalation point for critical production incidents and complex bug remediation.