Remote ServiceNow Solutions Architect — Design Lead

Cognizant; Richmond (VA); Remote; USD 133,000 - 156,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Remote ServiceNow Solution Architect to lead the design, governance, and delivery of enterprise ServiceNow solutions across critical business operations. You will collaborate with stakeholders, architects, developers, and delivery teams to drive platform innovation and modernization.

The role emphasizes hands-on development, technical leadership, and strong Agile practices. A strong ITSM background and ability to present to governance boards are essential for success.

Qualifications

• Extensive experience as a ServiceNow Solution Architect, Technical Architect, or Lead Technical Consultant.
• Deep expertise in ServiceNow ITSM, including Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and related platform capabilities.
• Strong hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, Workflows, ACLs, Notifications, Update Sets, and integrations.
• Proven experience creating technical solution designs and presenting architecture recommendations to governance boards and senior stakeholders.
• Strong understanding of Agile delivery methodologies, including demand management, backlog refinement, sprint planning, testing, release management, and deployments.
• Experience leading distributed technical teams and mentoring ServiceNow developers.
• Excellent communication, stakeholder management, and problem-solving skills.

Responsibilities

• Lead weekly demand backlog meetings and collaborate with stakeholders to prioritize new initiatives and enhancement requests.
• Design scalable, secure, and sustainable ServiceNow solutions aligned with business and enterprise architecture standards.
• Present solution designs, technical recommendations, and architectural decisions through governance and Architecture Review Board forums.
• Manage change requests, deployment planning, release coordination, and production readiness activities.
• Perform hands-on ServiceNow development and configuration while providing technical leadership to the delivery team.
• Drive Agile delivery activities including backlog refinement, sprint planning, testing, deployment, and continuous improvement.

Skills

ServiceNow architecture

ITSM expertise

Agile delivery

Stakeholder management

Communication skills

Tools

REST

SOAP

IntegrationHub

Job description

Cognizant is seeking a Remote ServiceNow Solution Architect to lead the design, governance, and delivery of enterprise ServiceNow solutions across critical business operations. You will collaborate with stakeholders, architects, developers, and delivery teams to drive platform innovation and modernization.

The role emphasizes hands-on development, technical leadership, and strong Agile practices. A strong ITSM background and ability to present to governance boards are essential for success.