Remote ServiceNow Solutions Architect & Platform Leader

Cognizant; Olympia (WA); Remote; USD 133,000 - 156,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays and PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Solution Architect to lead design, governance, and delivery of enterprise ServiceNow solutions supporting critical operations and digital transformations. You will collaborate with stakeholders, architects, developers, and delivery teams to drive platform innovation.

In this role, you will lead demand backlog meetings, design scalable solutions, present to governance boards, and oversee change, deployment, and production readiness while hands-on developing and

Qualifications

• Extensive experience as a ServiceNow Solution Architect, Technical Architect, or Lead Technical Consultant.
• Deep expertise in ServiceNow ITSM including Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and related capabilities.
• Hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, Workflows, ACLs, Notifications, Update Sets, and integrations.
• Proven experience creating technical solution designs and presenting architecture recommendations to governance boards and senior stakeholders.
• Strong understanding of Agile delivery methodologies, including demand management, backlog refinement, sprint planning, testing, release management, and deployments.
• Experience leading distributed technical teams and mentoring ServiceNow developers.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead design, governance, and delivery of enterprise ServiceNow solutions.
• Design scalable, secure ServiceNow architectures aligned with standards.
• Present designs and recommendations to governance forums.
• Manage changes, deployments, and production readiness.
• Hands-on development and technical leadership for the delivery team.
• Drive Agile delivery activities and continuous improvement.

Skills

ServiceNow ITSM expertise

Stakeholder management

Architectural design

Agile delivery

Presentation to governance boards

Tools

Business Rules

Client Scripts

Script Includes

UI Policies

UI Actions

Flow Designer

Workflows

ACLs

Notifications

Update Sets

Integrations

Job description

Cognizant is seeking a ServiceNow Solution Architect to lead design, governance, and delivery of enterprise ServiceNow solutions supporting critical operations and digital transformations. You will collaborate with stakeholders, architects, developers, and delivery teams to drive platform innovation.

In this role, you will lead demand backlog meetings, design scalable solutions, present to governance boards, and oversee change, deployment, and production readiness while hands-on developing and