Remote ServiceNow Solutions Architect - Enterprise Design

Cognizant; Columbus (OH); Remote; USD 133,000 - 156,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Remote ServiceNow Solution Architect to lead design and governance of enterprise ServiceNow solutions. You will collaborate with stakeholders, architects, and delivery teams to drive platform innovations and critical business transformations.

You will provide technical leadership while hands-on development and configuration ensure delivery success. Strong Agile experience and excellent communication skills are essential.

Qualifications

• Extensive experience as a ServiceNow Solution Architect, Technical Architect, or Lead Technical Consultant.
• Deep expertise in ServiceNow ITSM including Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and related platform capabilities.
• Strong hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, Workflows, ACLs, Notifications, Update Sets, and integrations.
• Proven experience creating technical solution designs and presenting architecture recommendations to governance boards and senior stakeholders.
• Strong understanding of Agile delivery methodologies, including demand management, backlog refinement, sprint planning, testing, release management, and deployments.
• Experience leading distributed technical teams and mentoring ServiceNow developers.
• Excellent communication, stakeholder management, and problem-solving skills.

Responsibilities

• Lead weekly demand backlog meetings and collaborate with stakeholders to prioritize new initiatives and enhancements.
• Design scalable, secure, and sustainable ServiceNow solutions aligned with enterprise standards.
• Present solution designs and architectural decisions through governance forums.
• Manage change requests, deployment planning, release coordination, and production readiness.
• Perform hands-on ServiceNow development and configuration while guiding the delivery team.
• Drive Agile delivery activities including backlog refinement, sprint planning, testing, deployment, and continuous improvement.

Skills

ServiceNow ITSM

Agile delivery

Stakeholder management

Leadership

Communication

Tools

Business Rules

Client Scripts

Script Includes

UI Policies

UI Actions

Flow Designer

Workflows

ACLs

Notifications

Update Sets

Integrations

Job description

Cognizant is seeking a Remote ServiceNow Solution Architect to lead design and governance of enterprise ServiceNow solutions. You will collaborate with stakeholders, architects, and delivery teams to drive platform innovations and critical business transformations.

You will provide technical leadership while hands-on development and configuration ensure delivery success. Strong Agile experience and excellent communication skills are essential.