Senior ServiceNow BPM Consultant & Analyst (Remote)

NTT DATA North America; Plano (TX); On-site; USD 124,000 - 176,000; Full time

Benefits offered by this job

Remote-friendly work

Medical, Dental & Vision

401(k)

Job summary

NTT DATA is seeking a Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities to lead client engagements from discovery through delivery. This dual-role position emphasizes process alignment, requirements gathering, and stakeholder engagement to optimize ServiceNow implementations.

The role is remote with occasional travel and requires expertise across ITSM, ITOM, HRSD, CSM, and other modules.

Qualifications

• 5+ years of experience in ServiceNow consulting and hands-on expertise in multiple modules.
• 5+ years of experience in business analysis, including requirements gathering and stakeholder engagement.
• Proven ability to lead client workshops and translate business needs into actionable solutions.

Responsibilities

• Lead functional discovery sessions and process workshops to define client-specific business processes.
• Advise on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM and other modules.
• Capture and document requirements, develop end-to-end process flows, and support go-live activities.
• Lead client training sessions and create user-friendly job aids to support platform adoption.

Skills

ServiceNow

Business Analysis

Workshop Facilitation

Agile Methodologies

Stakeholder Engagement

Job description

NTT DATA is seeking a Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities to lead client engagements from discovery through delivery. This dual-role position emphasizes process alignment, requirements gathering, and stakeholder engagement to optimize ServiceNow implementations.

The role is remote with occasional travel and requires expertise across ITSM, ITOM, HRSD, CSM, and other modules.