Senior ServiceNow Process Consultant (Remote)

NTT DATA North America; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

NTT DATA North America is seeking a Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position leads client engagements from discovery through delivery, helping optimize ServiceNow implementations through process alignment and stakeholder engagement.

The ideal candidate will translate business needs into actionable solutions, drive workshops, and guide solution adoption across ITSM, ITOM, HRSD, and CSM while collaborating with

Qualifications

• 5+ years of experience in ServiceNow consulting and hands-on experience across multiple modules.
• 5+ years of experience in business analysis, including requirements gathering and process mapping.
• Proven ability to lead client workshops and translate business needs into actionable solutions.
• Strong understanding of Agile methodologies and experience supporting Scrum teams.

Responsibilities

• Lead functional discovery sessions and process workshops to define client-specific solutions.
• Advise on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
• Capture and document requirements, user stories, and business cases aligned with ServiceNow capabilities.
• Prepare test plans, facilitate UAT, and support go-live activities.

Skills

ServiceNow

Business Analysis

Agile Methodologies

Stakeholder Engagement

Workshop Facilitation

Job description

NTT DATA North America is seeking a Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position leads client engagements from discovery through delivery, helping optimize ServiceNow implementations through process alignment and stakeholder engagement.

The ideal candidate will translate business needs into actionable solutions, drive workshops, and guide solution adoption across ITSM, ITOM, HRSD, and CSM while collaborating with